⛟ International delivery | ✉ Any question ? mathieu@bamboo-splitter.com

FAQ

What is the estimated delivery time of the Bamboo Splitter ?

Location  Estimated delivery time
Europe 2-5 days
United States 8-20 days
Canada 8-20 days
Australia 8-20 days

 

Customs Duties and Import Taxes
The products offered on our website are shipped from China. As a result, customs duties, import taxes, or other additional fees may apply upon receipt of your order. Any such charges are the responsibility of the customer and must be paid by them. We recommend that you check with your local customs authorities to learn about the applicable conditions before placing your order.


I didn't receive my order, what can I do ?

Send us an email to mathieu@bamboo-splitter.com and we will get back to you as soon as possible to help solve the problem.

I received a damaged item. What can I do about it ?

Send us a photo of the damaged item within 48 hours after delivery to the email address: mathieu@bamboo-splitter.com and we will asses the damage.

Do you have a refund policy ?

We do our best to resolve any problems that our customers may encounter with their purchase. If you still wish to receive a refund on your order, please see our refund policy.

CUSTOMER SERVICE 24/7

Our team is at your disposal for any questions about our products or your order.

SECURE PAYMENTS

The management of our online payments is 100% Secure with Stripe & Paypal.

INTERNATIONAL DELIVERY

We deliver internationally within 4 to 20 days depending on your location.

SATISFIED OR REFUNDED

We offer Money Back Guarantee for 30 days after receiving the products !