FAQ

What is the estimated delivery time of the Bamboo Splitter ?

Customs Duties and Import Taxes
The products offered on our website are shipped from China. As a result, customs duties, import taxes, or other additional fees may apply upon receipt of your order. Any such charges are the responsibility of the customer and must be paid by them. We recommend that you check with your local customs authorities to learn about the applicable conditions before placing your order.

I didn't receive my order, what can I do ?

Send us an email to mathieu@bamboo-splitter.com and we will get back to you as soon as possible to help solve the problem.

I received a damaged item. What can I do about it ?

Send us a photo of the damaged item within 48 hours after delivery to the email address: mathieu@bamboo-splitter.com and we will asses the damage.

Do you have a refund policy ?

We do our best to resolve any problems that our customers may encounter with their purchase. If you still wish to receive a refund on your order, please see our refund policy.