⛟ International delivery | ✉ Any question ? mathieu@bamboo-splitter.com

FAQ

What is the estimated delivery time of the Bamboo Splitter ?

Your orders are shipped within 48 hours after your payment by DHL or UPS. You will receive the tracking number by mail. The delivery time depends on your location:

Location  Estimated delivery time
Europe 2-5 days
United States 4-8 days
Canada 4-8 days
Australia 4-8 days


I didn't receive my order, what can I do ?

Send us an email to mathieu@bamboo-splitter.com and we will get back to you as soon as possible to help solve the problem.

I received a damaged item. What can I do about it ?

Send us a photo of the damaged item within 48 hours after delivery to the email address: mathieu@bamboo-splitter.com and we will asses the damage.

Do you have a refund policy ?

We do our best to resolve any problems that our customers may encounter with their purchase. If you still wish to receive a refund on your order, please see our refund policy.

CUSTOMER SERVICE 24/7

Our team is at your disposal for any questions about our products or your order.

SECURE PAYMENTS

The management of our online payments is 100% Secure with Stripe & Paypal.

INTERNATIONAL DELIVERY

We deliver internationally within 4 to 12 days depending on your location.

SATISFIED OR REFUNDED

We offer Money Back Guarantee for 30 days after receiving the products !